Privacy Policy

Effective Date : June 17, 2025
Last Updated: April 15, 2025

Our Commitment to Your Privacy

Yoga Pour Toi is committed to protecting the confidentiality of your personal information. This privacy policy explains how we collect, use, retain, and protect your personal information in accordance with Quebec Law 25 (An Act to modernize legislative provisions as regards the protection of personal information) and the Act respecting the protection of personal information in the private sector.

We are committed to using your personal information only for internal purposes and never to sell or share your information with third parties, except in the limited cases described in this policy.

1. Personal Information Protection Officer

Designated Officer: Roberta Arguello
Phone: 514 295 1292
Email: roberta@yogapourtoi.com
Website: www.yogapourtoi.com

2. Personal Information We Collect

We collect only the personal information necessary to provide you with our yoga and wellness services. The categories of information we may collect include:

A. Identification Information

  • First and last name
  • Email address
  • Phone number
  • Mailing address (if required for delivery)

B. Payment Information

  • Information necessary for payment processing (processed by our secure payment processor)
  • Transaction history

C. Service-Related Information

  • Class preferences and schedules
  • Yoga experience level
  • Information about injuries or physical limitations (only if you choose to share it)
  • Attendance and participation in activities

D. Technical Information

  • IP address (anonymized)
  • Browser type and operating system
  • Pages visited on our website
  • Visit duration (only with your explicit consent)

3. How We Collect Your Information

We collect your personal information through the following means:

  • Directly from you when you register for our classes or services
  • Through our website when you fill out contact or registration forms
  • During your interactions with us by phone, email, or in person
  • Through technological means with your explicit consent (cookies used for statistics)

4. Purposes of Collection and Use

We use your personal information exclusively for the following purposes:

A. Service Delivery

  • Manage your yoga class registrations
  • Contact you regarding schedules, cancellations, or changes
  • Adapter nos cours à vos besoins et niveau d’expérience
  • Ensure the safety and well-being of participants

B. Administration and Management

  • Process payments for our services
  • Maintain your participation records
  • Manage billing and customer accounts
  • Comply with our legal and regulatory obligations

C. Communication With Your Consent

  • Inform you about our new classes and programs (only if you consent)
  • Vous envoyer notre infolettre (avec possibilité de désabonnement en tout temps)

D. Service Improvement

  • Analyze website traffic using anonymized statistics
  • Understand our clients’ preferences in order to improve our offerings

5. Disclosure to Third Parties

We never sell your personal information to third parties. We only share your personal information in the following limited situations:

A. Payment Processors

  • We transmit only the minimum information necessary for secure payment processing
  • Our payment processors are contractually required to protect your information and use it only for transaction processing
  • These providers comply with PCI-DSS security standards

B. Legal Obligations

  • When required by law, a court order, or a regulatory authority
  • To protect our legal rights or the safety of our clients

C. No Other Sharing

  • We do not disclose your information to any other external organization
  • We never sell, rent, or exchange your personal information
  • We do not use your information for third-party marketing purposes

6. Consent

Explicit consent required: We obtain your explicit consent before collecting and using your personal information. Your consent is:

  • Freely given: provided without coercion or pressure
  • Informed: you understand the purposes of collection
  • Specific: given for each distinct purpose
  • Granular: you can consent to certain uses and refuse others

Withdrawal of consent: You may withdraw your consent at any time by contacting us. Withdrawing your consent may limit our ability to provide you with certain services.

7. Cookies and Tracking Technologies

Limited use for statistics: We use cookies only to collect anonymous statistics on the use of our website. We do not use cookies for advertising purposes.

Consent required: In accordance with Law 25, we obtain your explicit consent before activating any non-essential cookies.

Types of cookies used:

  • Essential cookies: Necessary for the operation of the site (sessions, security)
  • Statistical cookies: Used to understand site usage with your consent
  • No advertising cookies: We do not use cookies for advertising targeting

Cookie management: You can change your cookie preferences at any time through your browser settings or our consent management tool.

8. Retention and Destruction

Retention periods:

  • Active client information: retained as long as you use our services
  • Inactive client information: deleted after 3 years of inactivity
  • Financial records: retained for 7 years in accordance with accounting requirements
  • Marketing information: deleted immediately upon unsubscribe request

Secure destruction: All personal information is securely destroyed when no longer needed, through secure electronic deletion or physical destruction of documents.

9. Security Measures

We implement administrative, technical, and physical security measures to protect your personal information:

Technical measures:

  • SSL encryption for all data transmissions
  • Firewalls and intrusion detection systems
  • Restricted access through secure passwords
  • Regular encrypted data backups

Administrative measures:

  • Staff training on privacy protection
  • Strict internal policies on access to information
  • Regular audits of our security practices

Physical measures:

  • Restricted access to premises where information is stored
  • Securing computer equipment
  • Secure destruction of physical documents

10. Your Rights

In accordance with Law 25, you have the following rights regarding your personal information:

A. Right of Access

  • You have the right to know what personal information we hold about you
  • You may obtain a copy of your information in a structured format

B. Right of Rectification

  • You may request correction of inaccurate or incomplete information
  • We will correct your information within 30 days

C. Right to Erasure

  • You may request deletion of your personal information
  • We will proceed with deletion unless we have a legal obligation to retain it

D. Right to Portability

  • You may receive your information in a commonly used format
  • You may request transfer of your information to another service provider

E. Right to Object

  • You may object to the processing of your information for certain purposes
  • You may withdraw your consent at any time

F. Right to File a Complaint

  • You may file a complaint with the Commission d'accès à l'information du Québec

11. How to Exercise Your Rights

To exercise your rights or for any questions regarding this policy:

Contact our Personal Information Protection Officer:

  • Phone: 514 295 1292
    Email: roberta@yogapourtoi.com
    Website: www.yogapourtoi.com

Response time: Nous répondrons à votre demande dans un délai de 30 jours suivant sa réception.

Identity verification: We will respond to your request within 30 days of receipt.

12. Privacy Incidents

In the event of a privacy incident that may pose a risk of serious harm:

  • We will inform you as soon as possible about the nature of the incident
  • We will advise you on the steps you should take to protect yourself
  • We will report the incident to the Commission d'accès à l'information du Québec
  • We will take all necessary measures to remedy the situation

13. Transfers Outside Quebec

Transfer limitations: We limit transfers of personal information outside Quebec to the greatest extent possible.

Exceptional cases: In the rare cases where a transfer is necessary (for example, for payment processing), we will:

  • Clearly inform you
  • Ensure that the recipient offers equivalent protection
  • Obtain your explicit consent for the transfer
  • Put contractual protection measures in place

14. Changes to This Policy

We may modify this privacy policy to reflect changes in our practices or applicable legislation.

Notice of changes:

  • We will inform you by email of important changes
  • We will publish the updated version on our website
  • We will clearly indicate the date of the last modification

Consent to changes: Your continued use of our services after the publication of changes constitutes your acceptance of the revised policy.

15. Complaints and Remedies

If you are not satisfied with our response to your questions or requests regarding the protection of your personal information, you may file a complaint with the Commission d'accès à l'information du Québec:

File a complaint with the Commission d'accès à l'information du Québec:

  • Website: www.cai.gouv.qc.ca
  • Phone: 1 888 528-7741
  • Address: 525, boul. René-Lévesque Est, bureau 1.200, Québec (Québec) G1R 5S9

16. Contact Information

Yoga Pour Toi
Montréal, Québec
Phone: 514 295 1292
Email: roberta@yogapourtoi.com
Website: www.yogapourtoi.com

Personal Information Protection Officer:
 Email: roberta@yogapourtoi.com

This privacy policy is written in compliance with Quebec Law 25 and the Act respecting the protection of personal information in the private sector. It has been prepared with the assistance of thorough research on Quebec legal requirements and best practices in the wellness industry.

Version française officielle – Conforme à la Charte de la langue française du Québec